ISLAND-WIDE DELIVERY ONLY $1000 ISLAND-WIDE DELIVERY ONLY $1000

Orders & Payments

Please note: We currently deliver only in Jamaica. For overseas delivery please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Sangster’s Book Stores commits to an easy and hassle-free shopping experience.

When an order is placed it is followed up by an email confirmation within 24 hours. All orders are processed within 2 business days (48 hours). Please note business days are Monday to Friday excluding all public holidays observed in Jamaica.

Should you have any query, please use our ‘Contact Us’ option or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. The Customer Service team will respond to all queries within two business days.

Sangster’s Books Stores ensures that all personal details are safe.

Orders

How to Orders

To place an order, you must first create an account at www.sangsterbooks.com. Click on the ‘Create an Account’ option and follow the instructions. If you already have any account, simply click on ‘Log-in’ and enter your email address and password.

Select the item and quantity you wish to purchase then add to ‘My Cart’. The product will be added to your shopping list. The number of items on your shopping list can be viewed at the top of every page, under ‘My Cart’. If you want to see the items on your list, click ‘My Cart’.

From your ‘My Cart’ page you can Check out by clicking the button ‘Proceed to Checkout’ at the bottom of the page and follow the instructions.

Special Order

For those hard-to-find items, we offer special order service. If you wish to make a special order, please click on ‘Services’ and select the ‘Special Order’ option. Fill in the required information and submit email. A member of our Customer Service Team will contact you.

Wholesale Order

If you wish to place a large quantity order of a particular item or several items, please click on ‘Services’ and select the ‘Wholesale Order’ option. Fill in the required information and submit email. A member of our Customer Service Team will contact you.

Tracking your Order

You can review and check your order status by selecting ‘Track Order’.

Please Note: Once you place an order, we encourage you to save or print a copy of your receipt for your records.

Out of Stock Items

If an item is ordered and becomes unavailable upon processing the order, you will be informed and a refund will be made to your credit card. Refunds processed takes up to 7 business days to be reflected in your account.

Payments

Payment methods:

We accept payment using credit cards only: Visa, Mastercard, and Sangster’s eGift Card

Payments are accepted in both Jamaican and US currency using Visa and Mastercard ONLY. eGift Card are available and accepted ONLY in Jamaican currency.

eGift CARD DISCLAIMER

Using your eGift Card is simple. Simply use eGift as method of payment at the time of purchase at sangstersbooks.com. This eGift Card is only redeemable online towards the purchase of goods at sangstersbooks.com. If a purchase exceeds your eGift Card balance, the remaining amount must be paid using another payment method. eGift Cards cannot be reloaded, resold, used for purchases outside of Sangster’s Book Stores, redeemed for more than face value, transferred for value, redeemed for cash or returned for a cash refund. By using this eGift Card, you agree to comply with these terms and conditions, to not use the eGift Card in a manner that is misleading, deceptive, unfair, or otherwise harmful to Sangster’s Books Stores, its affiliates or its customers. We reserve the right, without notice to you, to void eGift Cards without a refund, cancel or limit purchase or charge alternative forms of payment if we suspect that an eGift Card is obtained fraudulently, unlawfully, or otherwise in violation of these terms and descriptions.

This eGift Card expires after twelve (12) months. Please notify us if you have any problems using your gift card by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

In the event your eGift was processed and your credit card declined, thereby cancelling your order, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

PLEASE TREAT YOUR EGIFT CARD AS CASH AND SAFEGUARD IT ACCORDINGLY.

After you have submitted your details and to confirm your order, you must √ tick that you have read, understood and accept Sangster’s Book Stores privacy policy and terms and conditions.

Should you need any further assistance or have any queries in placing an order please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and 876-922-6236

FREQUENTLY ASKED QUESTIONS

How do I know you received my order?

After placing an order, you will receive an email confirming receipt of the order. You may also check the order by logging in to ‘My Account’ and select the ‘Track Order’ option.

How do I cancel an order?

To cancel an order, please send a request via ‘Contact Us’ or email This email address is being protected from spambots. You need JavaScript enabled to view it.. Please note that an order cannot be cancelled once it is confirmed.

Can I track my order?

Once you receive your order confirmation email with your tracking number, you can track your order on-line via our third-party shipper at www.taracan.com

If you are not able to track your order please contact Customer Service at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 876-922-6236.

Can I purchase large quantities?

Unfortunately, we do not process large quantity orders online. Please click on ‘Service’, select the ‘Wholesale Order’ option, complete the form and submit.

When will I be billed?

Payment is authorized at the time of purchase and settled on the same day.

Will my card details be safe?

Credit card info will not be stored. All personal information is protected and secured. Sangster’s Book Stores Ltd. does not share personal information with third parties.

We take significant and appropriate security measures, including physical, technological and procedural measures, to help to safeguard your personal information and to prevent unauthorized access and disclosure. In addition, we use industry-standard technology, encryption technology in the transmission of certain sensitive personal information, designed to prevent unauthorized persons from gaining access to your personal information, and, as technology develops, we intend to take additional measures to improve security.

Can I change my delivery address?

In order to protect our customers from potential fraud, we are unable to change address details once the order has been submitted.

Why did my credit card decline?

There can been several reasons why your card has been refused. Please contact the financial institution that issued your card for further details.

How do I purchase Sangster’s eGift Card?

Select the Gift Card tab and click on the link.

How can I view my eGift Card balance?

Go to www.blinkskyjamaica.com, tap your Sangster’s Bookstore gift card to view your live balance on your card. Balances are updated real-time after each transaction.

Can I get an eGift Card refund?

No, gift cards are non-refundable. However, in the event your eGift was processed and your credit card declined, thereby cancelling your order, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

How long does it take for Credit Card Refunds?

Credit Card refunds take up to 7 business days to be reflected in your account.

What happens if I'm out when you deliver?

If you are not available to accept delivery, our shipper will call to advise that delivery was attempted.

I did not receive my order. What should I do?

An item ordered could become unavailable. If this happens, we will inform you via email of the earliest available time and keep you informed until the item becomes available.

Do you deliver Overseas?

For overseas delivery please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Need Help?

Please use the 'Contact Us' option on the website, or you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

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