When will I be charged?
How do we secure personal information?
How do I cancel an order?
Can I track my order?
What happens if I'm out when you deliver?
How do I return a product?
How do I get a replacement item or exchange an item?
How long does it take for Credit Card Refunds?
When will I be charged?
Payments are processed and authorized at the time of purchase and settlement made on the same day.
How do we secure personal information?
All personal information is protected and secured. Sangster’s Book Stores Ltd. does not share personal information with third parties.
We take significant and appropriate security measures, including physical, technological and procedural measures, to help to safeguard your personal information and to prevent unauthorized access and disclosure. In addition, we use industry-standard technology, encryption technology in the transmission of certain sensitive personal information, designed to prevent unauthorized persons from gaining access to your personal information, and, as technology develops, we intend to take additional measures to improve security.
How do I cancel an order?
Cancelling an order is easy. Simply send the request via “Contact Us”. Please note that orders can only be cancelled if not yet shipped.
Can I track my order?
Once you receive your order confirmation email with your tracking number, you can track your order on-line via our third-party shipper at www.taracan.com
If you are not able to track your order, please contact Customer Service at
What happens if I'm out when you deliver?
If you are not available to accept delivery, our shipper will make a maximum of 3 attempts after which the goods will be returned to our warehouse.
How do I return a product?
You can return by visiting any of our 13 Sangster’s Book Stores locations within 14 days of delivery.
- Goods must be packaged in their original packaging. Please note that we do not accept returns for opened CDs and DVDs, multi-media products and unwrapped books. Please refer to Non-Returnable List.
How do I get a replacement item or exchange an item?
Replacements
If you received a faulty item and need to replace it with the same item, please return to any Sangster’s Book Stores retail branches within 14 days of delivery accompanied by the original invoice as well as copy of the signed delivery note. For any further details you may use the ‘Contact Us’ facility on the website or email us at
Exchanges
We will be happy to process a return within 14 days of delivery at any Sangster’s Book Stores retail branches which will allow you to make a new purchase. For any further details, you may use the ‘Contact Us’ facility on the website or email us at
How long does it take for Credit Card Refunds?
Credit Card refunds take up to 7 business days to be reflected in your account.
